All items are custom made and after an item has been described and decided upon, we complete your order and ship to you. No returns are accepted because these are handmade items. The only time that we would return your item is if you were sent the wrong pillows, example, you order zebra and you were sent tiger in error. All money would then be refunded . All items are made by measuring from seam to seam on pillows and the same for blankets. They are double checked before being packaged and shipped. Shipping is via USPS, usually priority with delivery confirmation. Larger boxes can be sent parcel post with delivery confirmation. We are here to make your buying experience a happy one. Please contact us with any questions and will get back to you asap. I accept PayPal only.